CareTags has functions in place to “catch” updates from various airlines and other industry stakeholders. Additionally, there are multiple stakeholders who participate in the CareTags update network by scanning the tracking label and providing traditional updates.

Airlines

The app is currently setup to “catch” updates from Qatar Airways and Lufthansa. If you would like your customers to receive updates from Qatar or Lufthansa, you need to the following:

1. Let us know you want catch updates from one or both of these airlines — there is some setup on the backend needed;
2. Additionally, you need to let us know if you want to pass the photo/pet card that these airlines send to the customer with the update, or if you want the update to be just text-based. (Some shippers have concerns about the quality of the photos and don’t necessarily want the owners seeing them.)
3. Add [email protected] to the booking request when making a reservation with Qatar; or [email protected] to the Lufthansa Pet Premium form under “Email address for transit photo”
4. Ensure that either the Qatar or Lufthansa Air Waybill number is on the Shipment in CareTags. The app will only catch the update and send it to the customer if the Air Waybill on the Shipment file matches the Air Waybill on the email sent out by the airline.

Facilities

Heathrow Animal Reception Centre

The app is also currently setup to “catch” updates from the City of London’s Heathrow Animal Reception Centre. For this to work, you need to ask the clearing agents you use to add [email protected] to their PHILIS record at the HARC.

PHILIS, the HARC's proprietary facility software, sends out "check-in" and "complete" alerts to the clearing agents. A clearing agent can request of the HARC to have email addresses added to the pool of addresses that receive these updates. Please note: only non-commercial consignments receive these PHILIS updates.

Multiple clearing agents in the UK have already added [email protected] to their PHILIS record. If you use one of these clearing agents, no further action is required for your CareTags account to start receiving these updates, aside from ensuring an Air Waybill number is present on the Shipment file (just as is explained in step 4 above).

You can request a list of current clearning agents who are already participating in this. If your agent doesn’t yet have [email protected] added to their PHILIS record, simply request that they add it. (Note that if a certain consignment is not associated with a CareTags file, nothing will happen, so there should be no worry among clearing agents about doing this sort of catch-all approach.)

Animal Air Care’s BCP at Heathrow