Alert templates is how you control what is sent out to the customer when updates are submitted.
When creating or editing a template, you have the following fields:
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The app automatically chooses whether the plural or singular version of the alert should be sent out based on the amount of pets added to the shipment.
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The emails sent for updates from your CareTags Travel Sense account will be co-branded with your company’s logo in the header of the email.
You can personalize the templates by using tokens. A token looks like {{{pet_name}}}. Any form field or property within a Shipment file (e.g. client name, pet names, AWB number, etc) can be tokenized and added to a template, such that when the alert is sent, it will display whatever was submitted in that field.
Here’s a list of the tokens for you to be able to easily copy & paste into a template:
| {{{pet_shipper}}} | Your company’s name | |
|---|---|---|
| {{{pet_names}}} | All the pet names added to the Shipment file | |
| {{{shipment_number}}} | The shipment number added to the Shipment file | |
| {{{driver_name}}} | The Drive Name form field, filled out by a driver when they submit an update | |
| {{{next_stop}}} | The Next Stop form field, filled out by a driver when they submit an update | |
| {{{pet_ate}}} | The yes/no form field, filled out by a driver when they submit an update | |
| {{{pet_drank}}} | The yes/no form field, filled out by a driver when they submit an update | |
| {{{pet_relieved}}} | The yes/no form field, filled out by a driver when they submit an update | |
| {{{external_customer_notes}}} | The free text form field, filled out by a driver when they submit an update |